Frequently Asked Questions
Frequently Asked Questions
General Questions
Q: Where is Biyu Arena located?
A: 9930 North Fwy, Houston, TX 77037 (right off I-45 North)
Q: What is Biyu Arena's capacity?
A: 2,000+ depending on event configuration
Q: What makes Biyu Arena different?
A: Our LED wall ceiling is the most advanced in Texas, creating an immersive visual experience for every event.
Q: Is the venue climate-controlled?
A: Yes, air-conditioned year-round at 68-72°F.
Tickets & Entry
Q: How do I buy tickets?
A: Online at biyuarena.com/tickets, by phone (832) 351-2545, or in person at our box office.
Q: Are tickets refundable?
A: No, all sales are final unless the event is canceled or officially rescheduled.
Q: What time should I arrive?
A: We recommend 45-60 minutes before event start for parking and security screening.
Q: Can I leave and come back?
A: No, re-entry is not permitted.
Parking & Transportation
Q: Is parking available?
A: Yes, on-site parking typically $10-$20 per event.
Q: Where do rideshares drop off/pick up?
A: Dropoff at main entrance; pickup at designated rideshare zone (south side of building).
Food & Beverage
Q: Can I bring my own food or drinks?
A: No outside food or beverages (except medical necessity).
Q: What food is available?
A: Full concessions menu with hot dogs, nachos, burgers, loaded fries, salads, and more.
Q: Is free water available?
A: Yes, free water stations throughout the venue.
Q: Is it cashless?
A: Yes, we accept credit/debit and mobile payments only.
Safety & Policies
Q: What can't I bring?
A: Weapons, outside food/drinks, professional cameras, large bags, illegal substances. See full list at biyuarena.com/safety
Q: Are there age restrictions?
A: Varies by event. Most are all-ages; some are 18+ or 21+. Check your ticket.
Q: Is smoking allowed?
A: No, Biyu Arena is smoke-free and vape-free. Designated area outside.
Accessibility
Q: Is Biyu Arena wheelchair accessible?
A: Yes, fully ADA compliant with accessible parking, seating, and restrooms.
Q: Are service animals allowed?
A: Yes, service animals must remain leashed/harnessed.
Q: How do I request accessible seating?
A: Contact [email protected] or call (832) 351-2545 when purchasing tickets.
Events
Q: What types of events does Biyu Arena host?
A: Boxing, MMA, concerts, raves, quinceañeras, corporate events, galas, and more.
Q: Can I rent the venue?
A: Yes! Contact [email protected] or call (832) 351-2545.
Q: Do you host weddings?
A: No, we do not host weddings or wedding receptions.
Q: Do you offer group discounts?
A: Yes, groups of 10+ qualify. Contact [email protected]
Contact
Still have questions?
📞 (832) 351-2545